Responsibilities
- Serve as Chief of Staff to Trustly's P&T leadership — managing the leadership operating cadence, preparing executive materials, driving follow-through on key decisions, and acting as a force multiplier for senior leaders.
- Own Trustly's P&T PMO — establishing and running the program management frameworks, tooling, and reporting that give leadership clear visibility into the status, risks, and dependencies of major initiatives.
- Lead cross-functional program management for Trustly's H2 2026 hiring and team-building initiative — coordinating across Recruiting, Finance, and P&T leaders to keep the program on track.
- Identify and drive resolution of organizational blockers — acting as a trusted intermediary who can surface issues, facilitate decisions, and align stakeholders across teams and time zones.
- Own P&T planning cycles — headcount planning, OKR tracking, budget coordination, and the quarterly business review process.
- Partner with the CEO, CTO, and CPO on strategic initiatives, board prep, and special projects as needed.
Requirements
- 10+ years of experience in strategy, operations, program management, or chief of staff roles at a fast-growing technology company
- Exceptionally organized — you run tight operating rhythms, produce crisp materials, and ensure nothing falls through the cracks in a fast-moving, complex organization.
- Strong analytical and strategic thinker — comfortable synthesizing complex inputs into clear recommendations and navigating ambiguity without needing a perfect playbook.
- High EQ and excellent interpersonal skills — you build trust quickly with senior leaders and across teams, and you know how to influence without authority.
- Fluent in program and project management methodologies and tooling (experience with Jira, Linear, or equivalent); able to build lightweight PMO structures that add value without adding bureaucracy.
- Comfortable operating at pace in a global organization across time zones; based in New York with ability to travel as needed.
Nice to Have
- fintech or payments experience a strong plus
Benefits
- Flexible paid time off & generous PTO accrual plans
- Comprehensive medical, dental, vision, and other insurances
- FSA & HSA plans for medical and dependent care
- Home office set-up allowance
- Internet stipend
- Retirement plan match for 401k and RRSP
- Gender-neutral paid parental leave, and more!
Work Arrangement
Hybrid — New York
Additional Information
- hybrid role based in our New York hub, in the office Tuesday through Thursday
- ability to travel as needed
