Responsibilities
- Contribute to holistic research strategy for 2K’s portfolio of core franchises
- Build strong cross-functional partnerships, own methodological rigor, and deliver product impact
- Build and cultivate relationships with diverse groups, from the more analytically minded to more creative professionals, and teams with varying levels of experience working with insights professionals
- Identify, design, and complete qualitative and quantitative consumer insights and/or user research studies
- Use innovative research methods to uncover deep insights into current and prospective players, helping us understand their needs, behaviors, and motivations
- Hire and manage 3rd party research vendors to ensure a high quality of work
- Integrate insights from multiple studies and sources into a cohesive narrative with clear implications and recommendations
- Present research findings and recommendations to senior teams in a clear and compelling manner
- Collaborate closely with partner organizations including User Research (UXR), Data Science, Business Strategy, and Community
Requirements
- At least 4-6 years of experience in user research, market research, or consumer insights, either client-side or at a research agency
- A consistent track record of impact (not research for the sake of it)
- Experience personally conducting qualitative and/or quantitative primary research (meaning you did the research as opposed to managing a vendor / 3rd party who did it)
- Strong analytical and statistical skills, with bonus points for experience with quantitative / statistical software (e.g. SPSS, SAS, R, Q, Python, Tableau)
- Excellent communication skills (verbal and written), comfort presenting information in groups or 1:1
- Strong interpersonal skills; able to work with a variety of personalities, skills, geographies, and seniority levels
- Comfortable with ambiguity and change, ability to operate with minimal direction / supervision when needed
- Independent thinking; ability to take direction and gather input from multiple sources, and chart a path with a mix of conviction, humility, and openness to evolution
- Ability to travel, both domestically and internationally
Nice to Have
- Graduate degree (MA, PhD or other advanced degree) in Human-Computer Interaction, Psychology, Sociology, Anthropology, Cognitive Science, or a related field.
- Expertise in accessibility, inclusion, and representation in games
- Experience working in a global, enterprise-scale organization and/or in a client-facing or B2B role, with a customer service mentality
- Exceptional emotional intelligence with a demonstrated ability to work with diverse teams through the product lifecycle
- Eagerness to learn and connect the dots between consumer insights and UX
Benefits
- Bonus and/or equity awards
- Eligibility to participate in our 401(K) plan and Employee Stock Purchase Program
- Medical, dental, vision, and basic life insurance coverage
- 14 paid holidays per calendar year
- Paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
- Up to 10 paid sick days per calendar year
- Paid parental and compassionate leave
- Wellbeing programs for mental health and other wellness support
- Family planning support through Maven
- Commuter benefits
- Reimbursements for fitness-related expenses
