Responsibilities
- Supervise assigned kitchen operations to achieve and maintain the highest standards of food quality preparation and guest satisfaction.
- Monitor food quality and consistency to ensure the food presented to guests meets the highest quality standards.
- Supervise and monitor kitchen operations, work with yield testing, product identification, and ensure proper rotation and labelling according to written guidelines for food produce specifications.
- Conduct daily spot checks to monitor all food items being ordered by the kitchen and ensure complete utilization to avoid wastage.
- Work closely with receiving and storeroom to ensure goods received meet standard quality and hotel specifications.
- Assess freshness, presentation, and temperature of food served.
- Ensure food portioning, serving, requisitions, and receiving from stores are properly controlled in line with Standard Operating Procedures to minimize wastage.
- Update menu recipe costing and menu planning as required, including for F&B promotions.
- Maintain personal hygiene and grooming according to Raffles Hotel Singapore standards, National Environmental Agency standards, and HACCP guidelines.
- Enforce the highest standards of cleanliness, hygiene, and sanitation in kitchens, including working areas such as refrigerators, freezers, ceiling, walls, floors, shelving, working tables, and utensils.
- Ensure all equipment is hygienically stored in its designated area.
- Ensure all perishable items are stored quickly and efficiently and fully utilized to avoid wastage.
- Ensure ingredients are fresh and within expiry date, and prevent use of spoiled or contaminated products in food preparation.
- Ensure colleagues who are ill or suffering from infection are not involved in food preparation or handling.
- Conduct induction and onboarding of new hires.
- Ensure colleagues are trained in and comply with hotel’s rules and regulations.
- Ensure colleagues are trained in and comply with workplace safety and health procedures, hygiene, HACCP standards, and emergency procedures.
- Oversee effective and professional operations of assigned kitchen.
- Ensure smooth and effective communication among kitchens and other departments.
- Manage conduct of subordinates and follow through with employee grievances when necessary.
- Ensure all deadlines assigned by supervisors are met.
- Maintain collaborative working relationships with colleagues, supervisors, and managers.
- Build guest loyalty and develop professional relationships with local guests and regular patrons.
- Continually improve product by obtaining feedback from guests and patrons.
- Uphold Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect in all tasks and interactions.
- Follow sustainable procedures and practices supporting Accor’s Corporate Social Responsibility program.
- Perform any other duties and responsibilities that may be assigned.
Requirements
- Supervision of kitchen operations with focus on food quality and guest satisfaction.
- Monitoring food quality, consistency, freshness, presentation, and temperature.
- Enforcement of food rotation, labelling, and proper storage procedures.
- Daily spot checks on food items and waste minimization.
- Collaboration with receiving and storeroom to verify quality and specifications.
- Adherence to personal hygiene and grooming standards per Raffles Hotel Singapore, NEA, and HACCP.
- Enforcement of cleanliness and sanitation in all kitchen areas and equipment.
- Proper storage of perishable items and prevention of spoilage or contamination.
- Exclusion of ill colleagues from food handling.
- Induction and training of new hires on hotel policies, safety, hygiene, and emergency procedures.
- Compliance with HACCP, workplace safety, and health regulations.
- Effective communication across departments.
- Management of subordinate conduct and resolution of grievances.
- Meeting deadlines set by supervisors.
- Upholding Accor’s core values in all interactions.
- Following sustainable practices aligned with Accor’s CSR program.
Additional Information
- Must adhere to HACCP guidelines and National Environmental Agency standards.
- Must follow Accor’s Corporate Social Responsibility program practices.
- Must comply with emergency procedures and workplace safety protocols.
