Handle Complex Disputes and Chargebacks – Managing the full lifecycle for high-priority or complex cases: from intake and investigation to evidence compilation, response drafting, and escalation.
Perform Deep-Dive Analysis – Analyzing dispute and chargeback data to spot root causes, emerging patterns, and process gaps to drive prevention and recovery steps.
Contribute to Process Optimisation – Actively identifying and proposing improvements to workflows, SLAs, and quality checks to increase win rates and reduce manual effort.
Ensure Compliance – Maintaining expert-level knowledge of applicable regulations and industry best practices related to chargebacks and consumer protection.
Cross-functional Collaboration – Partnering with FinCrime, Customer Support, Legal, and Product to provide expert input to prevent chargebacks upstream.
Tools & Reporting – Expertly using and refining internal tools and reporting to monitor performance, quality, and risk metrics.

3+ years of experience in chargeback management, payment operations, or risk operations within fintech, e-commerce, or financial services.
Proven understanding of dispute categories, evidencing standards, and resolution pathways across different payment rails.
Strong knowledge of EU regulations and consumer protection.
Advanced analytical skills with the ability to interpret data, identify trends, and drive data-informed decisions.
High attention to detail, strong organisation, and the ability to work independently in a fast-paced environment.
Excellent ability to explain complex technical topics clearly to both technical and non-technical audiences.

Hybrid — Barcelona

Requires relocation to Barcelona office
Hybrid working: three days per week in-office (Tuesday and Thursday + 1 of your choice), with the option to request extra remote time

Satispay is hiring a Chargeback Specialist - Barcelona