Responsibilities
- Become a subject matter expert on Absolute products.
- Communicate the value of Absolute, compelling use cases, and relevant industry knowledge to new customers.
- Deliver engaging and detailed product overviews and demonstrations.
- Manage customer enablement by driving activations and renewals of Absolute solutions for previously sold accounts.
- Provide customers with relevant educational content through the Absolute Learning Hub.
- Escalate technical issues to Absolute's Activation, Professional Services, or Technical Support teams to address customer needs.
- Deliver value-driven engagements focused on product adoption and active usage.
- Build relationships and promote Absolute solutions with Absolute and Lenovo inside and field sales organizations at various levels.
- Collaborate with Lenovo and Absolute sales members and the Absolute Customer Success team to drive activations and renewals of Absolute solutions for previously sold accounts.
- Coordinate sales efforts between Absolute and Lenovo Sales and Services teams to achieve assigned sales goals and growth targets.
- Provide pre-sales assistance to Absolute and Lenovo account managers via phone, email, or in person, responding to sales requests and inquiries promptly.
- Prepare and communicate weekly and monthly partner status reports, including pipeline reports and sales engagement status.
- Achieve channel sales and revenue goals by ensuring channel programs operate efficiently and maximize effectiveness.
- Continually drive program improvement based on input from field and inside sales teams and knowledge of other industry channel programs.
- Assist Absolute and Lenovo in optimizing sales closure during end-of-quarter activities.
- Travel within North America approximately 20% of the time, with some international travel to Latin America also required.
- Protect the security and privacy of Absolute and its customers.
- Perform other duties as assigned by management.
Requirements
- Ability to take on and manage projects based on Absolute's developing business requirements.
- Proven history of working independently and with cross-functional teams to achieve company and departmental objectives.
- Strong communication and interpersonal skills.
- Proven history of analyzing situations and employing creative, effective decision-making to solve problems and achieve results.
- Ability to excel in a team environment that emphasizes cooperation and mutual respect.
- Strong written and verbal communication skills.
- Ability to present to all audiences, build relationships, and negotiate effectively.
- Attention to detail and the ability to follow through are essential.
- Experience in IT and/or the PC business.
- Knowledge of general IT practices and/or endpoint security, such as anti-virus, encryption, DLP, etc.
- Strong aptitude for technology and desire to learn new software.
- Completion of post-secondary education or equivalent.
- Ability to build and maintain customer relationships.
- Boundless energy, enthusiasm, and positivity.
Nice to Have
- Previous experience working with Lenovo, specifically their NA Public Sector organization.
- Knowledge of Salesforce.
Work Arrangement
Hybrid — Raleigh/Durham, North Carolina
Other
North America Travel required (approx. 20%), Some international travel (Latin America) also required
