Tech Support Coordinator (Remote) (Position located in São Paulo, Brazil) is hiring a Channel Account Manager

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense. Please submit your resume in English. To learn more about our team and office culture in Singapore, visit the following links. Careers Page: https://www.knowbe4.com/careers/locations/singapore Glassdoor: https://www.glassdoor.com/Location/KnowBe4-Singapore-Location-EI_IE969384.0,7_IL.8,17_IC3235921.htm As a Channel Account Manager, you'll work with a variety of partners to manage, support and develop partners to drive increased deal registrations and Net New customers. You play an important role in ensuring partners have a positive experience with KnowBe4 and you provide excellent customer service. You're able to manage multiple partner accounts effectively and efficiently and leverage KnowBe4 marketing content to equip partners with demand generation tools and content that result in an increase in sales. Responsibilities: - Own and manage a large portfolio of established partners - Establish productive, professional relationships with key personnel in assigned partner accounts - Conduct initial onboarding and discovery with assigned partners - Send regular marketing and communications to partner sales reps - Develop joint marketing plans with premier and certified partners - Conduct strategic conversations and create business plans with key partners - Engage and guide partner sales and marketing teams on sales approach - Assess, validate and communicate partner needs on an ongoing basis - Perform brief product demos and partner portal walkthroughs to enable partners - Promote partners to attend partner portal walkthrough webinars - Assist partner adoption of KnowBe4 by adding reps to Partner Portal - Increase partner deal registrations through account mapping - Direct partners to utilize tools and content in the Partner Portal and increase partner generated leads - Close Net New business - Maintain an accurate pipeline and forecasting - Meet assigned targets for monthly sales volume requirements and objectives in assigned partner accounts - Support direct sales and customer success teams where needed to manage the overall partner relationship - Ensure partner compliance with partner agreements - Maintain accurate and thorough records in Salesforce.com for opportunities, calls, emails, notes, tasks, demos and other relevant info in compliance with policy and procedure Qualifications: - High school diploma or GED required - Bachelor’s Degree a plus - Familiarity with standard concepts, practices and procedures within the IT Security Field a plus - Experience with Channel Sales preferred - Experience with Gmail and Google Docs - Experience with Salesforce preferred - Must be able to demonstrate sales aptitude working with channel partners - Effectively manage and thrive in high-volume sales environment - Ability to gain a quick understanding of the needs and pain points of channel partners - Strong time management and organization skills - Excellent verbal and written communications - Good computer skills - Ability to leave an engaging message and sound interested - Must be comfortable working in a highly results oriented company