Responsibilities
- Develop and execute change management strategies and plans to support project and business objectives.
- Conduct impact assessments to evaluate how changes affect people, processes, systems, and organizational structures.
- Create stakeholder engagement, communication, training, and readiness plans.
- Partner with leaders, managers, and subject matter experts to drive awareness, understanding, and adoption.
- Assess organizational readiness and identify potential resistance or adoption barriers.
- Develop and implement strategies to address resistance and increase engagement.
- Coordinate training efforts and support end-user readiness for new processes, tools, or ways of working.
- Measure and report on change adoption, readiness, and effectiveness.
- Support sustainment activities to reinforce and embed changes over time.
- Help establish practical change management approaches, templates, and tools that can be used across the organization as the discipline continues to mature.
- Lead the planning, execution, monitoring, and closing of projects across cross-functional teams.
- Define project scope, goals, deliverables, timelines, resource needs, and success measures.
- Develop and maintain project plans, schedules, risk logs, issue logs, and status reports.
- Coordinate and facilitate project meetings, working sessions, and governance reviews.
- Monitor project progress and proactively identify, assess, and mitigate risks and issues.
- Manage dependencies across teams and ensure alignment on milestones and deliverables.
- Prepare clear and concise updates for project sponsors, leadership, and key stakeholders.
- Ensure project documentation is complete, organized, and aligned with organizational standards.
- Support implementation, post-go-live stabilization, and lessons learned activities.
Requirements
- Bachelor’s degree (or equivalent work experience) in business, Organizational Development, Communications, Project Management, Human Resources, or a related field.
- 8-10 years of experience in project management and change management.
- Experience working in a startup or growing company that was building change management as a new discipline.
- Demonstrated experience leading cross-functional initiatives involving business processes, technology, or organizational change.
- Strong knowledge of project management methodologies, practices, and tools.
- Strong understanding of change management frameworks, stakeholder engagement, and adoption strategies.
- Excellent verbal and written communication skills, including presentation and facilitation skills.
- Strong organizational, analytical, and problem-solving capabilities.
- Ability to build relationships, influence stakeholders, and work effectively in a matrixed environment.
- Proficiency in project management and change management software and tools.
- M&A, banking, and payments experience strongly preferred but not required.
- Strong project planning and execution skills
- Knowledge of organizational change management principles and practices
- Ability to manage multiple priorities and deadlines
- Strong stakeholder management and relationship-building skills
- Excellent facilitation, communication, and presentation abilities
- Ability to assess impacts, identify risks, and develop mitigation strategies
- Previous experience leading through ambiguity and supporting teams through change, including leaders who may struggle with it
- Strong attention to detail and follow-through
Nice to Have
- Project Management certification: PMP (Project Management Professional), CAPM, PRINCE2, or equivalent.
- Change Management certification: Prosci Change Management Certification, CCMP (Certified Change Management Professional), or equivalent.
- Experience supporting enterprise transformations, system implementations, or large-scale business change.
- Experience working with executive stakeholders and cross-functional business teams.
- Familiarity with project portfolio management tools and collaboration platforms.
- Experience with digital adoption, survey, reporting, and collaboration tools that support organizational change initiatives.
- The ideal candidate is comfortable selecting and using practical tools to establish and support change management as an emerging discipline within the organization.
- Experience with tools such as the following is preferred: Project and work management tools such as Smartsheet, Microsoft Project, Jira, Asana, Monday.com, or equivalent
- Collaboration and communication tools such as Microsoft Teams, SharePoint, and Zoom
- Microsoft Office applications, including Word, Excel, and PowerPoint
- Survey and feedback tools such as Microsoft Forms, SurveyMonkey, Qualtrics, or similar platforms
- Reporting and visualization tools such as Power BI, Tableau, or Excel dashboards
- Training, learning, or digital adoption tools such as LMS platforms, WalkMe, Whatfix, Articulate, Camtasia, or similar solutions
Benefits
- Day-one coverage: medical, dental, and vision plans
- A 401(k) with a 4% company match
- Discretionary time off
- Employer-paid life insurance, with option to add extra coverage
- Employee Assistance Programs for confidential support
- Discounted pet insurance
- A fitness credit to support health and wellness goals
- Pre-tax plans for dependent care, transportation, and flexible spending
