Responsibilities
- Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel
- Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time
- Maintain accurate, compliant patient documentation within our EMR system
- Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication
- Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment
- Participate in after-hours on-call rotation to support continuity of care
- Contribute to quality improvement initiatives and operational efficiency projects
Requirements
- 2+ years of direct patient care experience in a clinical setting (Medical Assistant, LVN/LPN, CNA, Phlebotomist, Patient Care Technician, or similar)
- Experience in healthcare coordination, patient services, or clinical operations
- Strong triage and prioritization skills in high-volume, real-time environments
- Proficiency with EMR/EHR systems and healthcare technology platforms
- Exceptional communication skills across diverse stakeholders — patients, families, physicians, and facility leadership
- Self-directed and accountable; able to work independently in a fully remote setting
- Reliable high-speed internet and a dedicated, private, HIPAA-compliant home workspace
- Must maintain good standing with OIG, CMS, and Federal Health Care Programs — no exclusions or debarments
Nice to Have
- Bachelor's degree strongly preferred
Benefits
- Paid Parental Leave
- Medical, Vision, and Dental Insurance
- 401K Retirement Plan
- Cell Phone Reimbursement
- Annual Wellness Allowance
- FSA and Dependent Care FSA
- 10 Paid Holidays
- Generous Paid Time Off
- Paid Sick Days
Work Arrangement
Remote (Worldwide) — California, Nevada, Arizona
What You'll Do
- Serve as the primary point of contact for patients, families, facility partners, and providers across your assigned patient panel
- Triage and prioritize urgent care requests, STAT tasks, and time-sensitive clinical communications in real time
- Maintain accurate, compliant patient documentation within our EMR system
- Proactively manage appointment scheduling, follow-up care, and interdisciplinary communication
- Lead new patient onboarding, ensuring each patient is contacted and scheduled within 24 hours of enrollment
- Participate in after-hours on-call rotation to support continuity of care
- Contribute to quality improvement initiatives and operational efficiency projects
What Success Looks Like
- By 30 days, you're navigating our systems with confidence, your queue is yours, and patients and facility partners are starting to build trust with you.
- By 90 days, you're consistently hitting performance benchmarks and contributing to the rhythm of the care team.
- At one year, you've become a go-to resource for your team and a familiar, trusted voice for the patients and families you serve every day.
This role is a strong fit if you
- Thrive in high-volume, fast-moving environments where your organization directly affects patient outcomes
- Take ownership of your work without needing close oversight
- Want meaningful daily work with a vulnerable population and can feel the weight of that responsibility without being paralyzed by it
- Take pride in documentation accuracy and communication follow-through even when no one is watching
You'll thrive here if you
- Find satisfaction in bringing order to complexity
- Care deeply about doing right by people who are vulnerable and counting on you
- Take ownership of your work without needing close oversight
- Want remote work that actually feels meaningful
Additional Information
- Fully remote role
- Must be able to work from home
- After-hours on-call rotation required
- Must have reliable high-speed internet
- Must have a dedicated, private, HIPAA-compliant home workspace
