About the Role
The Certification Specialist I oversees live proctored exams, maintains exam security, supports candidates technically, and contributes to improving certification content and processes within a fast-paced, remote startup culture.
Responsibilities
- Proctor live certification exams for digital marketing skills such as domain configuration, lead capture, funnel creation, form setup, and calendar management.
- Uphold the security and validity of the certification process by strictly following established exam protocols.
- Monitor examinees in real time to prevent academic dishonesty or policy violations.
- Offer technical guidance to candidates to ensure a seamless testing experience.
- Keep precise records of exam outcomes and candidate data.
- Work with team members to refine and enhance exam procedures and workflows.
- Support the creation, review, and updates of exam materials as needed.
- Stay updated on industry developments and best practices in digital marketing certification.
- Remain informed about internal product and process changes to maintain content relevance.
- Identify outdated content and initiate updates to align with current industry standards.
- Gather feedback and suggestions from users to improve the certification experience.
- Perform additional duties as assigned, subject to evolving business requirements.
Requirements
- High school diploma or equivalent education required.
- Minimum of one year of prior experience working with the company.
- At least two years of experience in customer service or client relations.
- Strong collaboration, time management, and task prioritization abilities are essential.
- Proven problem-solving skills and experience managing difficult situations.
- Self-driven attitude with a willingness to ask questions and take ownership.
- Excellent organizational skills and the ability to handle multiple tasks simultaneously.
- Motivated to succeed in a fast-moving startup environment where individual impact drives growth.
- Dedicated to producing high-quality work with strong attention to detail.
- Capable of working efficiently while maintaining accuracy and precision.
- Self-starting and able to work independently while contributing effectively in a remote team setting.
- Superior written and verbal communication skills, with the ability to simplify complex topics.
Nice to Have
- A relevant degree is advantageous but not required.
Work Arrangement
Remote (Worldwide) — India
Team
Over 2000 team members in a global, remote-first structure
About Us
The organization offers a cloud-based, all-in-one white-label marketing and sales platform serving over 2 million businesses globally. It supports agencies, entrepreneurs, and small businesses in enhancing their digital presence and scaling operations. The system handles over 15 billion API calls and 2.5 billion message events daily, manages 470 terabytes of data across five databases, operates over 250 microservices, and supports more than 1 million domain names.
Our People
With more than 2000 employees across 15+ countries, the company operates as a global, remote-first organization. It fosters a culture centered on creativity, collaboration, and meaningful impact, prioritizing innovation, inclusivity, and employee well-being regardless of location.
Our Impact
Each month, the platform enables over 1.5 billion messages, helps generate more than 200 million leads, and supports over 20 million conversations for the businesses it serves. These metrics reflect real-world growth, customer engagement, and entrepreneurial success made possible through the platform’s capabilities.
Who you are
You are experienced in using the platform daily to capture leads, nurture client relationships, and close sales. You are comfortable with core features like integrations and calendar tools, and may have prior experience as an appointment setter or virtual assistant for agencies using the platform. You value teaching and learning, understand the importance of proper account setup for both owners and end users, and consistently deliver precise, high-quality work.
