Responsibilities
- Handle customer inquiries promptly and professionally using phone, email, and live chat platforms.
- Assess and categorize customer issues related to products, services, and account management.
- Deliver accurate and easy-to-understand information about offerings, policies, and operational procedures.
- Record all customer communications, problems, and solutions correctly in internal tracking systems.
- Take ownership of support cases, resolving them independently or escalating as needed.
- Work with departments such as Technical Support, Validation, Sales, and Operations to address customer needs.
- Uphold excellent customer service standards and comply with established service level agreements.
- Support process improvements by reporting common customer challenges and feedback.
- Carry out additional responsibilities aligned with organizational goals and operational demands.
- Complete assigned tasks that may arise in response to evolving business requirements.
Work Arrangement
On-site — Chennai
Other
- This is a full-time position.
- Working 5 days a week.
- In-office position located at DLF IT Park, Manapakkam, Chennai.
