Responsibilities
- Evaluate liability early and continuously, surface key risk factors, and support the team with clear, organized case insights
- Keep clients actively treating by guiding next steps, addressing barriers, and ensuring consistent progress through medical care
- Deliver confident, professional client communication that builds trust and keeps expectations realistic and clear
- Own case progression from intake through resolution, keeping every file moving and every follow-up timely
- Coordinate with medical providers, vendors, and insurance parties to prevent delays and keep records, bills, and updates flowing
- Maintain meticulous case documentation, notes, and task tracking so files are always audit-ready and easy to pick up
- Support insurance processes including claims follow-ups, status checks, and documentation coordination
- Drive medical record and billing coordination, including requests, follow-through, and organization for easy case use
- Identify what’s missing before someone else asks (treatment gaps, documentation gaps, liability clarity gaps) and close those loops proactively
Requirements
- Experienced, proactive Case Manager
- Ability to independently run a full caseload from intake through resolution
- Strong follow-through and clean execution in case management
- Critical thinking to evaluate liability and spot issues early
- Professional communication skills to build trust with clients
- Meticulous documentation and task tracking abilities
- Proactive identification and resolution of treatment, documentation, and liability gaps
Work Arrangement
Remote (Worldwide)
