HireHawk is seeking a detail-oriented, bilingual Case Manager to manage client cases from intake through resolution. This long-term, full-time contractor role requires strong communication, organization, and problem-solving skills, with a focus on ensuring timely follow-ups, compliance, and empathetic client interactions in both English and Spanish.
What You'll Do
- Manage a caseload of clients, ensuring timely follow-ups and resolution
- Serve as the primary point of contact for clients via phone, email, and messaging
- Collect, review, and maintain accurate case documentation
- Coordinate with internal departments to move cases forward efficiently
- Monitor case progress and proactively identify and resolve issues
- Ensure compliance with company policies and procedures
- Provide regular updates to clients and stakeholders
- Maintain high levels of professionalism and empathy in all interactions
What We're Looking For
- Fluency in both English and Spanish (bilingual proficiency)
- Strong communication skills
- Strong organizational skills
- Strong problem-solving skills
- Ability to manage client cases from intake through resolution
- Experience serving as a primary point of contact for clients
- Ability to collect, review, and maintain accurate case documentation
- Ability to coordinate with internal departments
- Ability to monitor case progress and proactively resolve issues
- Commitment to compliance with company policies and procedures
- Proven ability to provide regular updates to clients and stakeholders
- Demonstrated professionalism and empathy in client interactions
Work Mode
- Remote
- Location: LATAM
