Responsibilities
- Acquire expertise in required competencies for workforce programs such as WIOA, FAE&T, PATH, RESEA, TAA, Wagner-Peyser, and future awarded programs.
- Deliver career coaching including resume help, mock interviews, supportive services, training options, and professional development aligned with job seeker needs and regional employer demand.
- Address barriers faced by disadvantaged participants and assist them in accessing training, employment, and scholarship opportunities.
- Complete timely data entry, maintain accurate participant files, and conduct monthly audits on each file.
- Stay informed about current Michigan Works! services, high-demand sectors, and local job openings.
- Conduct ongoing outreach and recruitment to attract potential customers for established programs.
- Use assessment tools to evaluate skills and abilities, support career planning, and continuously monitor the career development process.
- Collaborate with the Workshop Facilitator to develop career coaching workshops delivered in person and virtually.
- Engage daily with internal and external partners to achieve successful outcomes that support performance metrics and organizational vision, goals, and strategies.
- Perform a variety of service duties including Veterans Affairs, hiring and special event planning, jobseeker outreach, high school completion and adult education provider outreach, community resources and partner engagement, workforce intelligence and Salesforce, compliance, and file retention.
- Demonstrate strong collaboration skills and work with multiple teams within the organization to streamline services and maximize resources for timely support.
- Model behavior that fosters a common purpose and shared consciousness under a Team of Teams approach.
- Take accountability to align with the mission, vision, and values of the organization.
- Live the organizational values: be bold, be inspirational, be entrepreneurial, and be inclusive.
- Commit to continuous quality improvement.
Requirements
- Bachelor’s degree or equivalent professional experience in business, human services, workforce development, or a related field.
- Strong interpersonal and communication skills.
- Passion for serving others and the community.
- Ability to work effectively in a team environment.
- Skill in organizing, prioritizing, and maintaining confidentiality.
- Solid computer skills with proficiency in Microsoft Office, Excel, PowerPoint, and virtual meeting platforms such as Google Hangout and Zoom.
- Ability to adapt to change and work in a fast-paced environment.
- Strong critical thinking and problem-solving skills.
Nice to Have
- Two years of professional experience in business, social services, workforce development, or a related field.
- Prior case management experience.
- Spanish bilingual ability.
Benefits
- A robust onboarding experience to integrate you into the team.
- Team of Teams training to support organizational strategies.
- Job training and development to ensure you are established and growing in your role.
- Cross operational meetings with your peers.
- Exceptional benefits package.
- Opportunity to be part of transformational change in Michigan.
Work Arrangement
Hybrid — Berrien County, Cass County, Van Buren County
Other
- Must be able to lift up to 25 pounds at times.
- Must be willing and able to travel approximately 30% of the time between Berrien, Cass, and Van Buren counties.
- Flexible and open work environment.
- Periodic telecommute work.
