Responsibilities
- Provide exceptional care, disease management and health education to patients.
- Support goal setting for individual patients asynchronously to help them better manage their chronic conditions.
- Create personalized action plans with guidelines to reduce or eliminate unwanted behaviors.
- Help clients understand their motivations and create behavior change plans.
- Conduct regular outreach to patients, based on their needs and preferences, to support engagement and elicit behavior change.
- Coordinate with other clinical team members to provide an exceptional patient experience.
- Develop and maintain professional, support-oriented working relationships with patients and team members.
- Create and distribute health education materials to individual members as necessary.
- Work with a cross-functional product team to develop and constantly improve our in-app patient experience.
Requirements
- 2+ year of experience as Licensed Practical Nurse or any Nursing license.
- 2+ years of experience in patient-facing or customer-facing roles.
- Compact state license required, additional licensing may be needed.
- Excellent customer relation skills, as well as written and verbal communication skills.
- Knowledge of medical terminology and proficiency of general medical office procedures.
- Familiarity with digital applications like Slack, Coda, Google Workspace, etc.
- Strong analytical and proactive problem solving skills.
- Self-motivated, results-oriented and strategic thinker.
- Personal passion for health and wellness topics.
- Must be authorized to work in the United States.
Nice to Have
- Bilingual (spanish speaking) a plus.
- Experience working in telehealth or healthcare startup environment preferred.
- Experience working in GI, weight management, and/or with anti-obesity medications such as GLP-1s.
