Bath & Cabinet Experts is hiring a Call Center Representative / Outbound Appointment Setter to create positive customer experiences and promote our brands. This is a full-time, remote position that requires flexible scheduling, including weekend availability, and work during Eastern Standard Time hours.
What You'll Do
- Engage with prospective clients to set appointments for the sales team.
- Communicate the value of company products and services to educate prospective clients.
- Handle a high volume of inbound and outbound calls, meeting performance goals for converting calls to appointments.
- Follow the designated sales process for appointment setting, confirming full and accurate client information.
- Ensure all activity and information is accurately logged in the CRM.
- Provide a high level of customer service to ensure each prospective client has a positive experience.
What We're Looking For
- Must have previous home improvement experience in a call center setting to be considered.
- High School diploma or equivalent.
- 1+ year of call center experience.
- Ability to work independently in a fast-paced environment.
- Excellent phone and communication skills.
- Energetic with a positive attitude.
- Task-oriented and driven to meet and exceed goals.
- Available to work during Eastern Standard Time hours.
- Weekend availability is required.
Nice to Have
- Prior experience in a multi-product sales environment.
- Background in home improvement inside sales.
- Experience with Lead Perfection CRM.
Technical Stack
- Lead Perfection CRM
Team & Environment
Join a top-performing sales and marketing team.
Benefits & Compensation
- Full-time W2 employment with competitive pay and several bonus opportunities.
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance.
- 401(k) with up to 4% company match.
- Paid Time Off including paid holidays and your birthday off.
- Flexible remote schedule.
- Ongoing training to grow your skills.
- Work in a supportive, award-winning company that values people and performance.
Work Mode
This is a fully remote position.
We are dedicated to excellence for our customers, our employees, and our communities.
