MPF Federal is hiring a Call Center Nurse (RN-BSN) to provide vital telehealth support from a home office. In this mission-driven role, you will use your clinical expertise to triage symptoms, deliver care advice, and offer health education to veterans and their families through a 24/7 Nurse Advice Line.
What You'll Do
- Triage symptoms by assessing callers using evidence-based protocols.
- Deliver immediate care advice, recommending next steps from self-care to urgent care.
- Offer health education by counseling patients on medications, test results, and chronic condition management.
- Handle behavioral health, emergency, and complex calls with empathy and grace.
- Accurately chart calls in the EHR and follow compliance protocols.
- Work closely with a supportive leadership team and fellow remote RNs.
What We're Looking For
- 5+ years of recent hands-on acute care RN experience.
- Current Compact RN License in good standing from the state you are physically in.
- BSN Degree from an accredited American university.
- Confidence with phone-based care and multi-screen computer systems.
- Strong clinical judgment, emotional intelligence, and documentation skills.
- A mission-first mindset and passion for serving military-connected communities.
- Must be a U.S. Citizen.
- Ability to pass a Public Trust Background Check & Drug Screening per federal guidelines.
- Must be willing and able to obtain licenses in all 50 states.
- Must have a hard-wired Ethernet internet connection.
- Quiet, distraction-free home office space with a door for HIPAA compliance.
- Ability to meet quality, handle time, and documentation goals in a metrics-driven environment.
Nice to Have
- ER or Med-Surg experience strongly preferred.
- Experience with behavioral health, mother-baby, and/or pediatrics.
- Past work in telehealth, triage, or call center nursing.
- Familiarity with military healthcare systems or VA patients.
Benefits & Compensation
- Assistance with licensure in all 50 states within the first 90 days of hire.
- Medical benefits, PTO, holiday pay.
- Compensation: $35.00/hr base rate.
Work Mode
This is a fully remote position. You will work from a dedicated, HIPAA-compliant home office.
MPF Federal is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
