The Business Systems Analyst works with IT colleagues and business partners to support the planning and mapping of a unified system architecture, enabling automated, efficient, and quality global shared service delivery at IRC. This role ensures seamless configuration and delivery of business applications that meet organizational goals and technical standards.
What You'll Do
- Collect and assess system requirements from business users to guarantee seamless configuration and delivery of business applications
- Collaborate with IT colleagues and business partners to successfully implement solutions that align with IRC’s mission and business needs
- Lead the administration, support, and continuous improvement of enterprise business systems used across departments including finance, supply chain, HR, and other operational functions
- Ensure that systems align with organizational policies, security standards, and compliance requirements
- Acquire domain expertise in cross-functional business processes and the systems that support them
- Keep abreast of industry trends and novel technologies relevant to enterprise business systems
- Manage relationships with software vendors and implementation partners to support system enhancements and issue resolution
- Maintain comprehensive documentation of business processes, system configurations, data flows, and security models
- Coordinate with QA teams to support functional, user acceptance, and regression testing across systems
- Support processes for system updates, advancements, and new implementations
- Document data and systems maps, improving data interoperability and organizational systems planning & integrations
What We're Looking For
- Bachelor’s degree in Business, Info Systems, or related field with 4+ years crafting and supporting enterprise business systems
- Equivalent experience will be considered
- Proven experience in gathering, analyzing, and detailing cross-functional business, functional, and technical requirements
- Experience with enterprise system testing, including case development and execution
- Proficient in system administration, support, and change management in a global or multi-site environment
- Strong understanding of ServiceNow concepts, business processes, and functionalities
- Superb communication skills, both verbal and written, with the ability to convey complex information clearly
- Strong attention to detail, active listening, and analytical thinking
- Ability to work independently and collaboratively in cross-functional teams
- Proven ability to build and maintain relationships across diverse teams and organizational levels
Nice to Have
- Advanced degree or equivalent experience in Business Administration, Information Systems, or related field
- Strong understanding of Dynamics 365 Finance & Operations ERP concepts, business processes, and expertise in Dynamics 365 F&O functionalities
- Experience working in the NGO or nonprofit sector, especially in distributed or low-bandwidth environments
Technical Stack
- ServiceNow
- Dynamics 365 Finance & Operations
Team & Environment
- Reports to: Associate Director, Business Systems
Benefits & Compensation
- Standard office working environment
- Some international travel as needed
- Reasonable accommodation provided for individuals with disabilities to participate in the job application or interview process
- Reasonable accommodation provided to perform essential job functions
- Reasonable accommodation provided to receive other benefits and privileges of employment
Work Mode
- Onsite
- Locations: Standard office working environment
- Flexibility: Some international travel as needed
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
