Trivium Group is hiring a Business Operations Manager to run the day-to-day operations of Bloom & Bond. You will own the operational backbone, turning complexity into clarity across systems, people, and supply chain to directly impact performance and support sustainable growth.
What You'll Do
- Build, document, and maintain SOPs for every role and process inside Notion.
- Ensure every team member has a clear playbook and job scorecard.
- Audit current workflows and identify bottlenecks.
- Create systems that remove reliance on tribal knowledge.
- Maintain operational dashboards and KPI trackers.
- Use AI tools to automate and optimize repetitive processes.
- Serve as the primary day-to-day point of contact for the team.
- Run weekly team standups and structured 1:1 meetings.
- Track KPIs using role-based scorecards.
- Conduct monthly and quarterly performance reviews.
- Lead underperformance conversations and manage PIPs when needed.
- Process contractor and team payments accurately and on time.
- Foster a culture of accountability and ownership.
- Manage the hiring pipeline when new roles open (job posting, screening, assessments, scheduling).
- Oversee recruiter (if/when added to the team).
- Maintain updated job descriptions and role scorecards.
- Build structured onboarding plans for every new hire.
- Ensure new team members can ramp quickly using documented systems.
- Own inventory tracking and demand forecasting.
- Proactively manage reorder cycles.
- Coordinate freight logistics and shipment timelines.
- Manage 3PL relationships and monitor SLAs.
- Prevent stockouts and overstock through forecasting accuracy.
- Continuously optimize supply chain costs and efficiency.
- Track recurring operational expenses (tools, subscriptions, vendors).
- Identify anomalies and unnecessary spend.
- Deliver a monthly OPEX summary with observations.
- Monitor budget vs. actuals and flag discrepancies.
- Support data-driven operational decision-making.
What We're Looking For
- 2+ years in Operations or Project Management within e-commerce or DTC.
- Advanced Notion and/or ClickUp user (required).
- Actively uses AI tools daily to build systems and automate workflows.
- Experience managing remote teams across time zones.
- Hands-on supply chain experience (inventory, 3PL, freight, forecasting).
- Comfortable reading and interpreting basic financial reports.
- Experience managing hiring pipelines.
Nice to Have
- Scaling a DTC brand from early growth to structured operations.
- Building KPI dashboards and operational scorecards.
- Implementing automation using AI tools.
- Multi-vendor and multi-channel supply chain exposure.
Technical Stack
- Notion
- ClickUp
- AI tools
Benefits & Compensation
- Salary: $50,000 – $70,000 per year (based on experience)
Work Mode
This is a fully remote position open to global candidates.
Trivium Group operates lean and moves quickly, believing operational excellence is the foundation of scale.
