Responsibilities
- Create high-quality strategic content — executive presentations, business reviews, and briefing documents — for leadership and global audiences.
- Support cross-functional initiatives across Sales, Marketing, Professional Services, and Customer Success to drive Japan-wide alignment.
- Lead business readiness activities for new product launches, GTM initiatives, and organizational changes.
- Build and maintain reporting frameworks and dashboards to track pipeline health, team performance, and operational KPIs.
- Produce data-driven insights and actionable recommendations for weekly, monthly, and quarterly business reviews.
- Own QBR content creation — design and prepare high-quality materials for Japan leadership and global reporting.
- Support Sales Enablement activities including training materials, process documentation, and tool readiness.
- Drive standardization of sales processes and support onboarding programs to improve team-wide performance.
- Collaborate with global Enablement teams to localize and implement programs for the Japan market.
- Facilitate Japan pricing decisions in collaboration with the global Pricing team and business leadership, ensuring alignment between market needs and pricing strategy.
- Prepare, maintain, and update Pricing Tools to ensure the sales team has accurate and current information for customer engagements.
- Support pricing escalation processes and provide analysis to inform local pricing decisions.
- Support Sales Segmentation and Territory design exercises with data analysis and market insights.
- Provide segment-level analysis (customer characteristics, competitive landscape, growth potential) to inform resource allocation and GTM strategy.
- Manage Salesforce administration for Japan — including data quality management, user support, and report/dashboard creation.
- Drive Salesforce configuration and workflow improvements aligned with changes in the sales process.
- Partner with global RevOps/CRM teams to implement and localize system enhancements.
Requirements
- 5+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a related field, preferably within a B2B SaaS or technology company.
- Hands-on experience in Sales Operations — covering at least one of: reporting/dashboards, pricing operations, or CRM administration.
- Proven track record of supporting senior leadership (GM, Country Head, or C-suite) in strategy execution and executive content creation.
- Strong analytical skills with the ability to interpret complex data and translate it into actionable recommendations.
- Salesforce administration experience required.
- Proficiency with BI and reporting tools (Sigma, Tableau, Looker, Google Sheets, Excel, etc.).
- Experience with business planning processes — annual planning, QBRs, OKR/KPI frameworks.
- Fluency in both Japanese and English (written and spoken); ability to operate effectively in a bilingual, cross-cultural environment.
- Bachelor's degree in Business Administration, Economics, or a related field.
Nice to Have
- Salesforce Admin certification is a plus.
- Familiarity with sales enablement platforms is a plus.
- MBA is a plus.
Additional Information
- Fluency in both Japanese and English (written and spoken); ability to operate effectively in a bilingual, cross-cultural environment.
