Responsibilities
- Analyze client accounts to uncover growth potential and create actionable strategies with leadership to enhance profitability and organic expansion.
- Collaborate with senior management to supervise team operations and client account performance, ensuring alignment with internal policies and service standards.
- Serve as the primary financial reviewer for the department, validating client invoices against established pricing and approving them within set timeframes.
- Track and report on departmental performance relative to defined service level agreements and project timelines using structured monitoring systems.
- Continuously assess and refine operational workflows to build scalable, repeatable solutions across clients, promoting knowledge sharing and process innovation.
- Lead and manage the Key Account Management team, including assigning workloads, overseeing performance, and handling HR and employee relations matters.
- Work with leadership to design team development initiatives and identify training needs to cultivate cross-functional expertise within the team.
- Only access company and client data directly related to your assigned responsibilities; do not attempt to view or obtain unrelated data.
- Treat all company and client data as private and confidential unless clearly classified otherwise, following established data handling protocols.
- Adhere strictly to all security and IT policies governing the protection of sensitive information.
- Be prepared to take on additional tasks or assignments in different areas of the organization as directed by management.
- Demonstrate adaptability by supporting various business functions beyond core responsibilities when required.
- Ensure compliance with quality assurance standards and risk mitigation frameworks as defined by internal and external regulatory requirements.
- Support continuous improvement by identifying inefficiencies and recommending practical enhancements to operations.
- Maintain accurate records and reporting systems to support financial and operational transparency.
- Foster a culture of accountability and high performance within the team through consistent feedback and development planning.
- Ensure timely resolution of client and operational issues in coordination with relevant stakeholders.
- Promote adherence to service delivery commitments across all client engagements.
- Contribute to strategic planning discussions with senior leadership on account performance and growth opportunities.
- Uphold company policies regarding data privacy, security, and ethical conduct in all aspects of work.
Other
- Access to Arvato and customer data is limited to what is relevant for the role.
- Data must be treated as private & confidential unless otherwise classified.
- Compliance with Security & IT Policies is mandatory.
- Flexibility to perform tasks outside the normal work area as determined by Management.
- Compliance with Arvato Quality Management System and Internal Risk Management programmes and External certifications is required.
