Arvato is hiring a Business Manager

Department: Commercial Management Reporting to: Account Director Main Purpose of job: This role focuses on optimizing processes across the entire team, from procurement, planning to commercial activities. Work to develop, improve, document, and implement new and existing procedures, ensuring scalability and efficiency. Your Tasks Commercial Management: - Drive Profitability & Growth: Analyse assigned accounts, identify opportunities, and develop action plans with the Accounts Director to increase profitability and organic client growth. - Ensure Effective Account Management: Partner with the Accounts Director to oversee all aspects of the team and client accounts, ensuring efficiency and effectiveness across internal policies and procedures. - Financial Oversight: Act as the first-level financial approver for the department, verifying client invoices against agreed pricing structures and clearing them within agreed timelines. - SLA Management & Reporting: Monitor department deliverables against agreed SLAs and timelines, implementing effective measurement and tracking systems. - Process Improvement & Innovation: Continuously review and evolve departmental processes to create scalable solutions across the client base. This includes championing information sharing and driving internal improvement projects. Line Management: - Lead & Develop Your Team: Manage the Key Account Management Team, including workload allocation, performance management, HR, and employee relations duties. - Invest in Team Growth: Collaborate with the Accounts Director on team development plans and identify training needs to build a multi-skilled team across all functions. Other - Based on your current job role, or any role assigned to you by your manager, you will have access to the Arvato and the customer data that is relevant for the completion of your role. You are not entitled to access, or seek to access, Arvato or customer data that is not directly associated with your job role. You must treat Arvato and customer data in line with our Data Classification processes but if in doubt you should default to treat all Arvato and customer data as private & confidential. You must comply with all Security & IT Policies in relation to the protection of Arvato and customer data. - You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area - You will comply with the requirement of the Arvato Quality Management System and our various Internal Risk Management programmes and External certifications