Zendesk, the intelligent heart of customer experience, is hiring a Business Intelligence Senior Analyst to establish the foundation and direction for the 'Analysis' area within our Business Intelligence team. This role requires a 50/50 balance of technical and soft skills, focusing on creating methodologies, ensuring data cleanliness, deriving insights, and mentoring peers.
What You'll Do
- Work directly with internal customers to refine requirements and validate output, ensuring solutions meet expectations.
- Apply technical knowledge to translate business needs into BI solutions.
- Develop and improve user learning materials, FAQs, and checklists to foster self-service and self-sufficiency.
- Conduct moderate to complex data profiling and analysis to evaluate data sources and determine the best source for business information.
- Acquire, transform, and translate data into actionable dashboards, reports, or datasets that substantially impact the functional area of support.
- Perform moderate to complex statistical analysis to investigate issues and present recommendations to stakeholders.
- Collaborate with data engineers and business users to perform data validation and testing activities.
- Develop and build upon existing expertise of the data ecosystem (data lake) and emerging trends in business intelligence technologies.
- Develop and maintain BI platform operations and administration procedures, checklists, and runbooks for a global support team.
- Lead projects, deliver presentations to stakeholders, and mentor peers on business-impacting analysis techniques.
- Assume leadership of the team when the manager is unavailable.
What We're Looking For
- 6+ years working in Analytics or BI.
- SQL proficiency.
- Data Analysis proficiency.
- Experience Building Dashboards.
- Strong Business Understanding and Experience.
- Management Skills.
Nice to Have
- Management Experience.
- Python.
- Looker.
- Tableau.
- Project Management.
Technical Stack
- SQL
- Looker
- Tableau
- Python
Team & Environment
You will be part of the Business Intelligence (BI) team, leading the 'Analysis' area.
Work Mode
This is a hybrid role, enabling purposeful in-person connection, collaboration, and learning with flexibility to work remotely part of the week. The position is open to candidates in Mexico City (CDMX) and Mexico State (Estado de Mexico).
Zendesk is an equal opportunity employer and proud of ongoing efforts to foster global diversity, equity, & inclusion. Individuals are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.
