Responsibilities
- Deliver outstanding guest service efficiently and politely in the hotel’s complimentary breakfast setting
- Interact with guests and team members in a warm, attentive, and service-focused manner
- Welcome guests promptly and assign seating at suitable tables without delay
- Maintain professional personal presentation, including wearing the designated uniform and name badge during shifts
- Ensure menus are clean, presentable, and in good condition
- Clean, sanitize, and prepare tables and dining areas as directed by guests or management
- Keep all service zones fully stocked, orderly, and clean, completing all side duties per shift
- Respond to guest special requests with flexibility and suggest suitable alternatives when needed
- Share information across departments about in-house VIP guests
- Assist in all food and beverage operations as required, including dishwashing, restocking supplies, cleaning workspaces, floors, appliances, and removing waste to designated locations
- Be fully familiar with service protocols for handling room service orders
- Maintain up-to-date knowledge of all menus and current promotional offerings across relevant departments
- Handle cashiering tasks, including check closing and completing end-of-shift documentation
- Follow opening and closing procedures and assigned side work based on station rotation
- Answer guest inquiries about the hotel, brand standards, amenities, local points of interest, and activities
- Complete additional tasks or attend meetings as directed by supervisors
- Prepare high-quality beverages such as specialty coffee, tea, cocktails, and other drink requests as per hotel standards
Work Arrangement
On-site
Responsibilities
- Deliver outstanding guest service efficiently and politely in the hotel’s complimentary breakfast setting
- Interact with guests and team members in a warm, attentive, and service-focused manner
- Welcome guests promptly and assign seating at suitable tables without delay
- Maintain professional personal presentation, including wearing the designated uniform and name badge during shifts
- Ensure menus are clean, presentable, and in good condition
- Clean, sanitize, and prepare tables and dining areas as directed by guests or management
- Keep all service zones fully stocked, orderly, and clean, completing all side duties per shift
- Respond to guest special requests with flexibility and suggest suitable alternatives when needed
- Share information across departments about in-house VIP guests
- Assist in all food and beverage operations as required, including dishwashing, restocking supplies, cleaning workspaces, floors, appliances, and removing waste to designated locations
- Be fully familiar with service protocols for handling room service orders
- Maintain up-to-date knowledge of all menus and current promotional offerings across relevant departments
- Handle cashiering tasks, including check closing and completing end-of-shift documentation
- Follow opening and closing procedures and assigned side work based on station rotation
- Answer guest inquiries about the hotel, brand standards, amenities, local points of interest, and activities
- Complete additional tasks or attend meetings as directed by supervisors
- Prepare high-quality beverages such as specialty coffee, tea, cocktails, and other drink requests as per hotel standards
Other
- Welcome and seat guests at appropriate tables promptly
- Uphold high standards of personal grooming and appearance, including proper uniform and name tag
- Inspect menus regularly for cleanliness and visual appeal
- Clear, clean, and reset tables and hotel areas per guest or management direction
- Ensure service areas are fully supplied, organized, and clean with all side duties completed each shift
- Address guest special requests and provide alternatives when needed
- Coordinate with departments about VIP guests staying on property
- Support food and beverage operations including dishwashing, restocking, cleaning, and waste removal
- Know service standards for processing room service orders
- Stay informed on all menus and current departmental specials
- Manage cashiering duties including check reconciliation and shift-end paperwork
- Complete opening and closing routines and side work as assigned by rotation
- Provide accurate information about the hotel, brand expectations, and local attractions
- Perform additional duties or attend meetings as requested by management
- Prepare premium beverages including specialty coffee, tea, and cocktails as required
