Responsibilities
- Lead and guide service technicians through daily oversight, on-the-job coaching, and performance feedback.
- Establish clear standards for professional conduct, workplace safety, and service quality while promoting personal and team accountability.
- Monitor field operations to confirm adherence to safety protocols, company policies, technical standards, and customer expectations.
- Enhance field team productivity by enforcing accurate time tracking, analyzing utilization data, and holding technicians to defined performance benchmarks.
- Act as the primary technical point of contact for field staff, resolving issues quickly to minimize delays and maintain workflow continuity.
- Manage the scheduling and deployment of technicians to optimize coverage, balance workloads, and meet response time goals.
- Plan, monitor, and record all required training programs, including technical certifications, manufacturer-led courses, and safety compliance (OSHA, NFPA, EVSE-specific).
- Provide direct field supervision and perform technical tasks when necessary to resolve complex issues and ensure service quality.
- Oversee the maintenance and compliance of service vehicles, ensuring they meet DOT regulations, are properly serviced, and remain operational.
- Record and verify time entries in the Excel-based timesheet system using ADP data, ensuring correct job coding and labor documentation.
- Approve completed work orders and ADP-submitted hours to support accurate payroll processing and correct job costing.
- Review and authorize RAMP card purchases, confirming proper receipts, expense tracking, and compliance with procurement policies.
