Sutherland Global Services is hiring a Bogotá | Customer Service Specialist I WI

We are looking for a Customer Service Representative with strong English skills to deliver a positive and efficient customer experience. In this role, you will handle customer interactions, resolve inquiries, and provide timely support while maintaining professionalism and accuracy. Main Responsibilities - Provide friendly and efficient customer support via phone, chat, or email - Handle inbound and outbound communications while meeting performance goals - Take ownership of customer issues until resolution or escalation - Document interactions accurately and update customer information - Identify and escalate complex or sensitive cases when needed - Maintain confidentiality and handle sensitive information responsibly