Responsibilities
- Provide friendly and efficient customer support via phone, chat, or email
- Handle inbound and outbound communications while meeting performance goals
- Take ownership of customer issues until resolution or escalation
- Document interactions accurately and update customer information
- Identify and escalate complex or sensitive cases when needed
- Maintain confidentiality and handle sensitive information responsibly
Requirements
- Strong English skills
Work Arrangement
Remote (City/Region) — Bogotá
Additional Information
- Strong English skills required
- Work may involve handling customer interactions via phone, chat, or email
- Shifts may include non-standard hours (inferred from customer service role)
- Must maintain confidentiality and handle sensitive information responsibly
