About the Role
The role involves configuring and managing BMC Helix integrations, developing automation scripts, and supporting platform enhancements to improve service delivery and operational efficiency.
Responsibilities
- Design and deploy integration solutions using BMC Helix platforms
- Develop and maintain automated workflows to streamline IT operations
- Collaborate with IT teams to identify integration requirements
- Troubleshoot and resolve issues within the automation environment
- Document integration architectures and solution designs
- Ensure compliance with security and operational standards
- Support upgrades and patches for BMC Helix components
- Monitor system performance and recommend optimizations
- Integrate BMC Helix with third-party tools and services
- Provide technical guidance during implementation projects
- Configure APIs and data exchange protocols
- Maintain version control for automation scripts
- Assist in testing integrated solutions
- Respond to service incidents related to automation
- Participate in agile development cycles
- Develop reusable automation templates
- Analyze system logs for error patterns
- Implement monitoring for automated processes
- Support identity and access management integrations
- Work with stakeholders to define automation use cases
- Ensure data consistency across integrated systems
- Optimize integration performance and reliability
- Participate in design reviews and technical planning
- Stay current with BMC platform updates
- Deliver training on integration capabilities
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Collaborative team environment focused on IT service automation and integration solutions
Security Requirements
- Must be able to pass a background check
- Experience handling sensitive data in compliance with regulations
Preferred Skills
- Experience with robotic process automation (RPA)
- Familiarity with containerization technologies
- Knowledge of CI/CD pipelines
Not available
