Wavenet is hiring a Billing Administrator Team Leader

Join Our Team as a Billing Administrator Team Leader! At Wavenet, we’re dedicated to providing exceptional 24/7 support to thousands of businesses across the UK. With a passionate team of around 2,000 colleagues, we are a trusted supplier of innovative voice, data, cloud, security, and mobile solutions. Role Overview: We are seeking a Billing Administrator Team Leader for Non-Recurring Revenue (NRR) to manage our invoicing process for hardware, engineering, and project-based billing. In this fast-paced environment, you’ll lead a team to ensure timely and accurate invoicing, maximising our cash flow and delivering excellent customer service. Key Responsibilities: - Team Leadership: Conduct monthly one-on-ones, manage performance, and address team queries. - Invoicing Management: Efficiently handle the invoicing queue to meet month-end deadlines. - Process Improvement: Develop and streamline invoicing procedures. - Collaboration: Work closely with internal teams and customers to resolve issues and build strong relationships. - Customer Service: Address and resolve billing queries promptly to maintain high satisfaction.