Responsibilities
- Bilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
Requirements
- Bilingual Spanish/English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Ability to use Windows operating systems
- 6 months sales experience minimum
- Able to work independently
- Ability to stay composed and objective
- Superior negotiating skills
- A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms)
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
Nice to Have
- 6 months Call Center experience, preferred
Benefits
- Comprehensive health benefits, which may include medical, vision, and dental
- Mental health and well-being resources, including Employment Assistance Programs
- Health and personal time off (HPT)
- Leave programs as eligible
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
Additional Information
- Language requirements: Bilingual Spanish/English
- Work from home requirements: dedicated workspace with hardwired Ethernet, minimum 15 Mbps download/10 Mbps upload, ISP under 50ms, no Satellite, Mobile Data, P2P or VPN
- Proof of internet speed required
