Responsibilities
- Communicate with delinquent borrowers via different digital communication channels
- Find solutions to help bring borrower’s loans to a current status
- Process payments for borrowers with past due payments
- Maintain daily, weekly, and monthly collection and metric goals
- Maintain records of contacts and attempted contacts with delinquent account customers
- Maintain records of any payments collected from the customer
Requirements
- 1-2 years of direct experience in credit and collections; knowledgeable in sales, negotiation, and persuasion tools
- Excellent written communication skills
- Proficiency with Microsoft Office applications
- Self-motivated and extremely goal-oriented
- Team Player
- Professional demeanor
Nice to Have
- Prior experience with financial products preferred
- Bilingual Spanish/English preferred
Additional Information
- Bilingual Spanish/English preferred
- Compensation: $16-18/hour DOE plus bonus
- Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department
- The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law
- The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law
