Responsibilities
- Offer excellent support to employees and clients regarding benefits across multiple areas.
- Understand key attributes of benefits plans, including pricing, coverage, and claims.
- Handle enrollment and disenrollment in benefits plans.
- Manage benefits invoicing and billing.
- Use the Remote benefits platform effectively.
- Navigate benefits vendors' platforms.
- Process and resolve tickets and escalations via Zendesk or email.
- Perform data-related tasks with care and precision, such as preparation, entry, and downloading.
- Help define, detail, and execute standard operating procedures.
- Collaborate closely with the Benefits team and other departments to analyze customer needs and deliver effective solutions.
- Provide analytical, administrative, and technical support to maintain benefits programs and ensure smooth administration.
- Maintain operations process documents and identify automation opportunities to streamline workflows.
- Continuously research and systematically organize written knowledge in Notion.
- Take initiative from concept to execution, starting projects and completing tasks.
- Act as an internal and external advocate for the company's values and the Benefits team's objectives.
Nice to Have
- Experience working remotely is a plus but not required.
Benefits
- Work from anywhere.
- Flexible paid time off.
- Flexible working hours with asynchronous communication.
- 16 weeks of paid parental leave.
- Budget for co-working spaces, learning, and wellness, including gym memberships.
- Mental health support services.
- Stock options.
- Home office budget and IT equipment.
Compensation
Not specified
Work Arrangement
Remote worldwide, with focus on APAC region
Team
Benefits team
Other
- Writes and speaks fluent English.
- Application process: Interview with recruiter, Interview with Manager, Benefits Operations, Interview with Senior Manager, Benefits Operations, Bar Raiser Interview, Employment Verification Check.
- Start date: As soon as possible.
- Location: APAC.
- We work asynchronously, allowing you to plan your schedule around your life rather than meetings.
- Please fill out the form below and upload your CV in PDF format. Submit your application and CV in English.
- If you don't have an up-to-date CV but are interested, you may add a copy of your LinkedIn profile instead.
- We will keep your information on file for one year and contact you if we find a match.
Not specified
