Responsibilities
- Greet arriving guests with warmth and professionalism.
- Help guests with the secure and efficient handling of luggage, including loading, unloading, moving, and delivering.
- Accompany guests to their rooms and explain key room features, hotel services, and facility locations.
- Share details about on-site amenities, restaurants, event spaces, and nearby points of interest.
- Support the front desk team during guest check-in and check-out processes as needed.
- Address guest inquiries, requests, and concerns quickly, referring complex issues to supervisors when required.
- Coordinate transportation options such as taxis, airport shuttles, and valet services based on guest needs.
- Manage guest luggage storage and retrieval in designated areas while keeping accurate logs.
- Keep public entryways, lobbies, and storage zones tidy, orderly, and visually appealing.
- Deliver messages, packages, mail, and guest supplies to rooms in a timely manner.
- Offer guidance and suggestions for local destinations and services upon request.
- Follow established security protocols to protect guests, their belongings, and property assets.
- Maintain clear and consistent communication with front desk, housekeeping, and security staff.
- Assist in emergency response efforts according to hotel procedures and supervisory direction.
- Carry out additional tasks assigned by front office leadership or management personnel.
