Side is hiring a Bahasa Indonesia Player support Tier 1

About the role: • Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes. • Perform language translation and proofreading where necessary. • Respond and support players with issues via email, including but not limited to password resets and more. • Business hours 9:00-18:00 (Depending on project you are assigned) • Support 365 days a year including weekends and holidays (shifts) Requirements: • 0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment. • Effective in Native written communication skills in Bahasa Indonesian. • Business level English (includes reading and writing.) • Able to deliver excellent customer service via email. • Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer) • Able to solve customers’ problems with attentivity and accurately within guidelines. • Team player mentality. *This position is only for applicants residing in Japan with a valid working visa. Working Conditions: • Office location: Otsuka, Tokyo • Working hours: 9:00-18:00 Benefits • Collaborating with people creating innovative interactive entertainment. • Dynamic and entrepreneurial culture. • Video games focused environment. • Contract Employee *Permanent employee promotion is available. • Trial period: 3 months / No change in conditions. • Up to 50,000-yen reimbursement or train pass.