ISTA Personnel Solutions is hiring a Back-Office CSR | US Healthcare Account | Earn a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Customer Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you! Roles and responsibilities: • Submit and track prior authorization requests. • Follow up on prior authorization statuses to ensure timely approvals. • Rebill denied or rejected claims with appropriate corrections or additional documentation. • Monitor and ensure that all authorized services are appropriately reimbursed by insurance payers. • Maintain accurate and up-to-date records of authorization approvals and claim status. • Communicate with insurance companies, healthcare providers, and internal teams to resolve issues affecting payment. Requirements: • At least 6 months BPO experience in any Healthcare campaign • Prior Authorization experience is a PLUS • Strong negotiation, communication, and problem-solving skills • Good verbal and written English skills • Attention to detail and strong organizational skills. • Willing to work onsite in Shaw Blvd, Mandaluyong • Amenable working night shift Benefits: What can we offer you? • Competitive salary and benefits • Health Insurance with free dependents* • 10%-night differential • Attendance Bonus • Paid time off • Convertible to cash leave credits • Performance Appraisal • Work-life balance • A focus on growing your career path with us • We encourage you to follow your passions and learn new skills Our commitment to you • Stong culture and values-driven leadership • We create opportunities for you to learn and grow at any stage of your career • Continuous learning and innovation • We foster an all-inclusive environment where everyone thrives