Responsibilities
- Track orders through processing stages, including confirmation, packaging, shipping, and delivery.
- Use specialized tracking systems to maintain real-time order status visibility.
- Identify and resolve discrepancies, delays, or errors in order processing promptly.
- Collaborate with relevant teams to address issues and prevent future problems.
- Keep accurate and current records of order details, including tracking numbers, delivery dates, and customer information.
- Create reports on order status and performance metrics as required.
- Assist customers with inquiries about order status, tracking, and delivery schedules.
- Manage customer concerns or complaints related to order tracking professionally and empathetically.
Compensation
Competitive salary and benefits
Work Arrangement
On-site
Other
- Willing to work onsite in Buendia, Makati
- Amenable to working night shifts
