ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Job Description:
- Provides customer support through different communication channels (phone, email, chat).
- Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
- Collaborates with colleagues and different departments to resolve complex issues
- Maintains accurate records on customer interactions, transaction, feedback, etc.
Requirements:
- At least 6 months BPO experience handling a HEALTHCARE campaign
- Good working knowledge in editing online documents (PDF)
- Proficient in using MS Tools (Office, Excel, Outlook)
- Detailed oriented and organized
- Good verbal and written English skills
- Ability to prioritize and multitask in a fast-paced environment
- Strong problem-solving skills and ability to work independently and as part of a team
- Willing to work onsite in Makati
- Amenable working night shift
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Apply on company website Makati City, Metro Manila, Philippines On-site Full-time 21K
ISTA Personnel Solutions is hiring a Back Office Associate | Healthcare Account | Get a 21K Signing Bonus
About company
ISTA Solutions is home to rockstar professionals who aim to be engaged in defining and building an employee centric culture, focused on long term success, work-life balance, and life-long learnings. From the industries we support, to the functions we perform, ISTA has structured ourselves differently from other outsourcing companies; effectively setting ourselves apart from the rest of the pack.
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