Responsibilities
- Respond promptly and courteously to orders submitted via phone and email.
- Examine proposals to confirm that services align with manufacturer interval-based timing and that suggested service pricing is appropriate.
- Negotiate costs, evaluate and apply applicable warranty coverage, and generate purchase orders in accordance with company procedures.
- Reach out to clients to offer recommendations, clarify proposed repair steps, and secure their approval.
- Provide suggestions to internal colleagues regarding repair options and associated expenses.
- Identify and recommend suitable service locations for clients.
Benefits
- Paid vacation and choice time days
- Medical, dental, and vision insurance
- Dependent care spending account
- Health savings account
- Life and disability insurance
- Fertility benefits
- Employee Assistance Programs
- Profit sharing
- 401(k) employer match
- Discounts and more
- Additional compensation for weekend and evening shift differential (up to $2.00 per hour)
- Additional $0.25 per hour for each current ASE certification in the following list: A1-A9, T4, T8, C1, G1, and B5
Compensation
Additional compensation for weekend and evening shift differential (up to $2.00/hour) and $0.25/hr for each current ASE certification in list: A1-A9, T4, T8, C1, G1, & B5
Work Arrangement
Remote (City/Region) — Nashville, TN or surrounding counties
Other
- Full-time work from home position
- Department operates Monday through Friday 6 a.m. - 9 p.m. CST and Saturday 7 a.m. - 4 p.m. CST
- Schedules offered based on current business needs
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with minimum validated upload speed of 5Mb and download speed of 25Mb required
- Connection latency must be less than 100ms
