Responsibilities
- Act as the primary local technical contact for the regional SSDS team, maintaining precise and timely communication.
- Organize the development, submission, and delivery of technical documentation, incident reviews, and root-cause analyses.
- Conduct on-site and remote interventions to assist dealerships, approved repair facilities, and technical centers across Europe, minimizing vehicle downtime and resolving backlogs.
- Identify and resolve intricate technical issues on customer vehicles, particularly advanced electrical, electronic, and multiplexing system faults.
- Evaluate problems affecting individual vehicles as well as systemic issues impacting multiple units; implement containment and corrective measures.
- Utilize manufacturer-specific diagnostic equipment such as wiTECH POD and DiagBOX VCI for guided troubleshooting, software updates, reprogramming, and system configuration.
- Review wiring schematics, service guides, and technical service bulletins to determine root causes and appropriate repair strategies.
- Generate detailed technical reports, incident summaries, and action plans; communicate findings effectively to engineering, quality, and aftersales teams.
- Support the Technical Assistance workflow, including case handling, escalation procedures, and resolution, ensuring adherence to KPIs and service standards.
- Lead and mentor cross-functional repair teams on-site; provide hands-on training and technical knowledge transfer to service technicians.
- Document recurring faults and derived insights into knowledge repositories to support continuous improvement initiatives.
- Promote adherence to safety protocols and cost-effective decision-making during diagnostic and repair operations.
- Oversee the management of diagnostic tools, equipment, and mission logistics; maintain accurate records of case details, time allocation, and task priorities.
Work Arrangement
On-site
