BD is looking for an Automation Service Technician to provide expert technical support and build strong relationships with our customers. You will be the primary on-site resource for BD Lab Automation customers, responsible for installation, maintenance, and service to help them achieve their operational goals.
What You'll Do
- Provide on-site support for the installation and service of sophisticated diagnostic laboratory automation instrumentation with minimal direct supervision.
- Respond to emergency customer requests via dispatch and complete work in accordance with current ISO and GMP standards.
- Diagnose hardware and software issues, resolve corrective actions, and complete system repairs using analytical problem-solving skills.
- Upgrade systems to enable compatible software on all computers.
- Play an active role in maintaining and implementing service documentation to improve efficiency.
- Complete required service documentation in accordance with current GMP requirements.
- Manage trunk stock inventory within established limits.
What We're Looking For
- An Associate Degree in a technical field, with 3-5 years of Electrical, Electronics, Informatics, Mechatronics, or Biomedical experience.
- A strong proven understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.
- An understanding of basic computer security concepts and standard practices.
- Proficiency in performing software installations and upgrades.
- A valid state-issued driver's license with at least 3 years of driving history and the ability to meet BD's auto safety standards.
- The ability to work flexible hours throughout the work week and travel to various US customer locations.
- Availability to be on call as needed and flexibility to meet business needs.
- Flexibility to travel up to 50% of the time outside the home geographic area.
Work Mode
This is an onsite position based in Louisville, Kentucky.
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
