Responsibilities
- Develop and manage automated workflows and AI-driven processes from concept to production using n8n and integrated tools.
- Deploy practical artificial intelligence applications such as text classification, summarization, content generation, and request routing using both self-hosted and cloud-based models.
- Turn the operational automation and AI strategy into functional, delivered systems.
- Maintain full ownership of operational workflow automations, while coordination with Product & Engineering occurs for claims engine automation.
- Ensure automation reliability through monitoring, error resolution, and iterative improvements.
- Manage and optimize the company's Zendesk instance, aligning configuration with evolving operational needs.
- Create and refine in-platform automations within Zendesk to minimize manual tasks and accelerate response times.
- Integrate AI capabilities for intelligent ticket triage, tagging, routing, and response suggestions in customer support.
- Improve automation coverage and self-service options without compromising customer satisfaction.
- Collaborate with Product & Engineering teams to identify and implement enhancements in operational processes.
- Build auxiliary automation components that support the claims lifecycle but fall outside the core engine.
- Engage deeply with Product & Engineering workflows when necessary to enable seamless end-to-end claims automation.
- Automate internal operations such as payment processing to eliminate repetitive manual work.
- Partner with cross-functional teams like Sales to develop and sustain automated data exchanges between departments.
- Document and standardize automated procedures to ensure long-term maintainability and scalability.
- Track automation performance using defined metrics such as automation rate, handling time, and cost efficiency.
- Collaborate with data analysts to uncover automation opportunities and assess system performance.
- Deliver clear reports on automation effectiveness and return on investment.
- Design automated systems with a focus on data privacy, traceability, and compliance.
- Incorporate human oversight mechanisms for high-impact automated decisions.
- Coordinate with legal experts to ensure adherence to GDPR, insurer requirements, and internal policies.
- Manage tasks and collaborate across teams using Atlassian tools including Jira and Confluence.
- Serve as a subject matter expert and internal champion for automation and AI within Operations.
- Share knowledge and document solutions to support team growth and scalability.
Benefits
- Competitive fixed salary
- Initial vacation entitlement of 28 days, increasing every two years up to a maximum of 30 days
- Paid holidays on December 24th and 31st
- Choice of a free Swapfiets bicycle, a subsidized BVG public transit pass, or a discounted Deutschlandticket
- Hybrid work model with flexibility to work from home or in the Berlin-Mitte office
- Option to work remotely within the EU for up to 60 days per year
- Access to free mental health coaching via nilo.health
- Opportunity to try company products: dentolo, petolo, or vitolo
- Annual learning budget starting at 750 euros
- Frequent 360-degree feedback cycles
- Annual summer and winter celebration events
- Regular team gatherings and social activities
- Exclusive discounts through the corporate benefits platform
- Two dedicated Community Days each year
- Pet-friendly workplace environment
Compensation
Attractive fixed salary
Work Arrangement
Hybrid — Berlin-Mitte
Team
Individual contributor role with potential to grow into a leadership position and manage a small team over time
Other
- Fluency in both English and German required
- Hybrid work model: work from home or in the Berlin-Mitte office
- Option to work remotely within the EU for up to 60 days per year
- Pet-friendly office environment
- Two Community Days offered annually
- Regular team events
- Access to discounts via the corporate Benefits Platform
- Annual summer and winter celebration events
- Regular 360-degree feedback
- Annual learning budget starting at 750 euros
- Free mental health coaching via nilo.health
- Opportunity to test company products: dentolo, petolo, or vitolo
Not specified
