INFUSE Academy is hiring an Associate Manager for Creative Teams

INFUSE is looking for a talented Associate Manager to work with our Creative Teams. This is an opportunity to join a role at the center of fast-paced campaign production where your daily impact is removing blockers, improving processes, and helping creative specialists deliver high-quality work on time for international clients. Responsibilities - Coordinate day-to-day Creative Teams operations and prompt removal of blockers - Ensure team alignment with department goals and values - Report to the Creative Teams Manager on Goals progress and status - Handle errors and communicate with the Client Success Team - Conduct regular process reviews and initiate process optimization tasks - Ensure campaign delivery within approved timelines and quality standards - Monitor and address day-to-day technical issues - Running operational meetings (dailies, cross-team syncs) in the Manager's absence - Assisting team leads in handling complex or non-standard client requests - Logging systemic errors and passing analytical findings to the Manager for process improvements - Documenting workflows, updating instructions and operational guides - Participating in testing and implementing process changes initiated by the Manager - Collecting team feedback and formulating improvement proposals - Making operational decisions within delegated authority Requirements - 2+ years of experience in team operations management - B2–C1 English level - Ukrainian and/or Russian fluency is a must - Excellent communication and writing skills - Experience setting up and tracking KPIs and goals - Error handling and ability to work under pressure - Critical thinking skills for process analysis - Proven experience working in a fast-paced environment - Proficiency with AI models and tools (Claude, Gemini, GPT) What we offer - Paid annual time off - Reduced Fridays during the summer - Birthday day off - Fully remote job - Interesting creative projects with modern tools - Supportive, collaborative creative teams Working hours: 15:30–00:00 EEST If you’re ready to drive the operations and high-quality delivery across creative teams, apply now and let’s get acquainted.