Responsibilities
- Diagnose and resolve technical issues with computers, mobile devices, printers, point-of-sale systems, and VoIP phones.
- Support server infrastructure including Dell and Nutanix platforms running Windows Server 2016/2019 environments.
- Maintain and configure network hardware such as Meraki and Fortinet firewalls, switches, and wireless access points.
- Manage physical and optical network connections including copper Ethernet and single-mode fiber cabling.
- Respond to user support requests through the Fresh Service ticketing system in a timely manner.
- Monitor system health and respond to alerts generated by the SolarWinds monitoring platform.
- Participate in scheduled on-call rotations, including evenings, weekends, and holidays.
- Assist with the planning, deployment, and maintenance of enterprise-wide IT systems.
- Follow documented procedures to identify and fix common technical problems across hardware, software, and networks.
- Provide hands-on support to employees, including troubleshooting, device setup, and issue escalation.
- Deploy, update, and patch software across workstations, servers, and network equipment.
- Conduct regular performance evaluations of IT systems to ensure reliability and security compliance.
- Support IoT devices used in production and operational environments.
- Ensure consistent connectivity across ISP circuits and inter-site links.
- Collaborate with team leads on special projects and operational improvements.
Work Arrangement
Hybrid
Responsibilities
- Diagnose and resolve technical issues with computers, mobile devices, printers, point-of-sale systems, and VoIP phones.
- Support server infrastructure including Dell and Nutanix platforms running Windows Server 2016/2019 environments.
- Maintain and configure network hardware such as Meraki and Fortinet firewalls, switches, and wireless access points.
- Manage physical and optical network connections including copper Ethernet and single-mode fiber cabling.
- Respond to user support requests through the Fresh Service ticketing system in a timely manner.
- Monitor system health and respond to alerts generated by the SolarWinds monitoring platform.
- Participate in scheduled on-call rotations, including evenings, weekends, and holidays.
- Assist with the planning, deployment, and maintenance of enterprise-wide IT systems.
- Follow documented procedures to identify and fix common technical problems across hardware, software, and networks.
- Provide hands-on support to employees, including troubleshooting, device setup, and issue escalation.
- Deploy, update, and patch software across workstations, servers, and network equipment.
- Conduct regular performance evaluations of IT systems to ensure reliability and security compliance.
- Support IoT devices used in production and operational environments.
- Ensure consistent connectivity across ISP circuits and inter-site links.
- Collaborate with team leads on special projects and operational improvements.
