Manage and mentor a team of Revenue Operations Solution Engineers, including workload management, prioritization, coaching, and performance support.
Serve as an escalation point for complex client and technical challenges.
Own or oversee strategic client relationships, ensuring strong communication, delivery quality, and client satisfaction.
Lead and support Salesforce, HubSpot, and marketing automation audits, implementations, integrations, and optimization projects.
Provide hands-on expertise across Salesforce Sales Cloud, Salesforce Account Engagement/Pardot, and HubSpot Marketing Hub.
Design and advise on lifecycle architecture, lead management, routing, automation, CRM/MAP integrations, attribution, reporting, and data governance.
Translate complex technical findings into clear recommendations for executive and non-technical stakeholders.
Review strategist work for technical accuracy and strategic quality before client delivery.
Partner with Account Directors and internal leadership to identify expansion and cross-sell opportunities.
Support scoping, solution design, and new business conversations for RevOps opportunities.
Help develop repeatable processes, documentation, playbooks, and technical standards as the Revenue Operations practice scales.
Maintain visibility into project health, capacity, utilization, and delivery risks across the team.

5+ years of experience in Revenue Operations, Marketing Operations, CRM consulting, marketing automation, or a related discipline.
1–2+ years of direct people management or formal team leadership experience.
Active Salesforce Administrator Certification.
Strong hands-on Salesforce Sales Cloud administration and implementation experience.
Deep experience with Salesforce Account Engagement/Pardot: Pardot/Account Engagement certification strongly preferred; or At least 2–3 years of hands-on Pardot implementation and administration experience.
Strong hands-on experience with HubSpot Marketing Hub, including automation, lifecycle management, data architecture, integrations, and reporting.
Experience leading complex CRM and marketing automation implementations, audits, migrations, or optimization initiatives.
Strong understanding of lead lifecycle management, lead routing, attribution, CRM/MAP integrations, automation, and data governance.
Demonstrated ability to lead senior-level client conversations and translate technical issues into business recommendations.
Strong written and verbal communication with the ability to confidently manage client expectations and difficult conversations.
Ability to balance leadership responsibilities with hands-on technical execution.

Previous agency experience strongly preferred; consulting or professional services experience is also highly relevant.
Salesforce Account Engagement/Pardot certification.
Additional Salesforce certifications.
HubSpot certifications.
Experience working across both Salesforce and HubSpot environments for B2B organizations.
Experience scoping projects, supporting sales conversations, and identifying account expansion opportunities.
Experience working across multiple concurrent client engagements.

Competitive base salary
Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
Mental - Access to certified therapists through Spring Health, membership to Headspace
Physical - Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
Financial - Traditional and Roth 401(k) with a 3% company match
Bonus - Annual bonus based on tenure, which scales in total amount over time
Annual Company-wide Retreat

Work from home office
Must operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools
Must be able to remain stationary for extended periods
Must be able to observe and interpret written and/or verbal communication
Must have reliable internet access and a professional background
Reasonable accommodations available for disabilities

Directive is hiring an Associate Director, Revenue Operations (Remote US)