About the Role
This role leads the design and execution of customer-facing programs that integrate innovation and digital tools to improve experience and performance across key markets.
Responsibilities
- Lead the development of customer enablement strategies that align with business goals
- Design and launch digital platforms to enhance customer onboarding and training
- Collaborate with cross-functional teams to identify innovation opportunities
- Drive adoption of new technologies across customer-facing operations
- Evaluate customer feedback to refine service delivery models
- Manage key performance indicators for customer engagement and satisfaction
- Oversee the implementation of scalable learning solutions for external partners
- Partner with marketing to align enablement content with campaign rollouts
- Ensure compliance with regulatory standards in all customer materials
- Guide change management initiatives tied to new tool deployments
- Monitor industry trends to inform innovation roadmaps
- Coordinate with IT to integrate systems supporting customer success
- Develop training curricula for new product launches
- Lead pilot programs to test emerging customer solutions
- Report progress on innovation KPIs to senior leadership
- Foster relationships with external vendors and technology partners
- Optimize digital workflows to reduce customer effort
- Support the scaling of AI-driven customer support tools
- Maintain alignment with global strategy while adapting to regional needs
- Ensure accessibility and inclusivity in all enablement content
Compensation
Competitive salary and benefits package offered
Work Arrangement
Remote position with flexibility based on business needs
Team
Part of the global customer experience and innovation function
Why This Role Matters
This position shapes how customers interact with new technologies and services, directly influencing satisfaction and long-term loyalty through innovative support models.
What Success Looks Like
Within the first year, the hire will have launched two new digital enablement tools, improved customer training completion rates by 30%, and established a repeatable innovation review process.
Not available for this position
