Responsibilities
- Handle general billing inquiries from customers.
- Review customer records and verify account details.
- Identify potential customer needs and suggest appropriate solutions.
- Make follow-up calls to customers to ensure their needs are efficiently addressed.
- Use customer databases, knowledge resources, and technical applications to identify root causes and solutions.
- Coordinate with client departments such as test desk, field service, and dispatch for escalations.
- Schedule technician visits when required.
- Participate in job-related training, including new hire and refresher sessions, updates on new products or services, and cross-training on other products.
Work Arrangement
Remote (Worldwide)
