Responsibilities
- Work with assigned COS to grow, maintain & support existing customers
- Build relationships with key personnel at assigned Oncology accounts to facilitate unit growth.
- Analyze and monitor patient testing to ensure that patients remain on the protocol prescribed by the Oncologist.
- Assess the needs of medical professionals and staff members with a focus on customer support, coordination of logistics, and problem solving
- Become experts on all Natera Oncology products and processes to maximize effectiveness in the field.
- Educate medical professionals on the tools and resources that Natera provides to facilitate test order management
- Utilize and maintain internal reports of key performance indicators (KPIs) related to patient retention and fulfilled order volume.
- Be a key team player within the sales organization who can partner with internal stakeholders, such as sales reps, patient coordinators, territory managers, etc., to achieve the best outcomes for the patient and the provider.
Requirements
- Bachelor’s degree preferred or Associate’s degree with minimum of 4 years of relevant experience
- Medical assistant, clinical support, patient liaison or nursing background
- Minimum of 2 years of sales experience
- Thrives in ambiguous environments
- Exceptionally bright, flexible, self-motivated, and results oriented with strong interpersonal and analytical skills
- Ability to think strategically as well as execute tactically
- Must act with a sense of urgency
- Have a strong desire to work in a fast-pace environment and must work independently with an internal drive to be successful
- Excellent organizational and communication skills (written and verbal) with demonstrated ability to effectively present to both internal and external customers
- Effective time management skills required with a demonstrated ability to assess and prioritize
- Proficient in Microsoft PowerPoint and Excel; Gmail
- Fluent in understanding data spreadsheets and technologies, although the Patient Retention Specialists will continue to lead patient identification and vetting
- Demonstrated ability to quickly learn software and reporting systems
Benefits
- Competitive base salary
- Uncapped quarterly commissions
- Car allowance
- Restricted Stock Units (RSUs)
- Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
- Free testing for employees and their immediate families
- Fertility care benefits
- Pregnancy and baby bonding leave
- 401k benefits
- Commuter benefits
- Generous employee referral program
Work Arrangement
On-site — New Mexico, El Paso, TX, Albuquerque, NM, Santa Fe, NM
Additional Information
- 25-50% travel required
- Duties may require working outside normal working hours (evenings and weekends) at times
- Duties are typically performed in a medical office or hospital setting
- This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material
