Responsibilities
- Manage all pre-onboarding activities and live launches to ensure partners are successfully set up and operational on the platform.
- Balance time equally between onboarding project coordination and continued account support.
- Foster lasting relationships through consistent communication and scheduled quarterly business reviews with a select group of partners.
- Prioritize customer success over sales targets, enabling partners to fully utilize the platform, which supports natural revenue growth and retention.
- Implement a structured and consistent outreach plan to maintain engagement and activity across the partner portfolio after onboarding.
- Collaborate with internal departments to ensure smooth handoffs from initial sale to launch and ongoing management.
Benefits
- 25 days of flexible vacation time, with strong encouragement to use it.
- Pension plan offering up to 5.95% employer match and 3% RRSP matching contributions.
- Comprehensive health insurance fully covered by the employer.
- Access to wellness products and services through Perkbox.
- Free counseling services available to employees.
Work Arrangement
Remote — San Diego
Other
- Fluency in French is highly valued.
- The full interview process, including feedback, is expected to conclude within 3 to 4 weeks.
- All applications are reviewed personally by the talent team.
- While applications are typically assessed within 7 days, high volumes may occasionally cause delays.
