Responsibilities
- Act as the primary point of contact for new partners, delivering expert guidance on account optimization and growth strategies.
- Monitor partner performance metrics against established goals to identify underperforming accounts and deploy proactive recovery strategies.
- Orchestrate the central work queue by prioritizing partner needs based on data-driven triggers and potential for business impact.
- Collaborate with Product and Marketing teams to funnel partner feedback into the product roadmap and develop scalable educational resources.
- Identify friction points in the partner journey and propose automation or workflow enhancements to improve overall team efficiency.
- Manage the health of a high-volume restaurant portfolio utilizing automated workflows and personalized interventions to drive retention.
Requirements
- Bachelor's degree or equivalent practical experience.
- 2+ years of experience in account management, customer success, or sales operations.
- Demonstrated ability to manage and prioritize a high volume of stakeholders or tasks simultaneously.
- Experience using data analysis to inform business decisions and influence partner strategy.
Nice to Have
- Ability to synthesize complex data into actionable recommendations for non-technical stakeholders.
- Experience influencing senior decision-makers through data-backed storytelling and consultative communication.
- Proficiency with customer relationship management (CRM) tools and a track record of improving operational workflows.
- Exceptional written and verbal communication skills tailored for a professional, remote-first environment.
- Demonstrated success thriving in fast-paced, entrepreneurial, or unstructured environments.
Benefits
- Work from (almost) anywhere for up to 20 days per year
- Focus on mental health and well-being:
- Company-paid therapy sessions through SpringHealth
- Company-paid subscription to Headspace
- Company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
- Paid parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Focus on your career growth:
- Development Dollars
- Leadership development
- Access to thousands of on-demand e-learnings
- Travel Discounts
- Employee Resource Groups
- Christmas Bonus
- 30 days - 20 days of paid time off a year
- 25% vacation premium
- Private health, dental, and life insurance
- Monthly social events and happy hours
Additional Information
- The best connections happen face-to-face, whether you’re sitting down to dinner or having coffee with a coworker. That’s why OpenTable has adopted a hybrid workplace model. This role aligns with that approach, with an expectation of coming into the office —giving employees the best of both worlds: in-person collaboration and flexibility.
- At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications - via calls, Slack messages, or emails - outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters.
- OpenTable will always abide by and consider local laws and regulations.
