Responsibilities
- Support the Store Manager in leading the store's sales efforts, develop strategies to increase sales, and build strong relationships with VIP clientele.
- Implement action plans to develop sales for each product category and clientele.
- Assist in hiring, training, and motivating staff to achieve sales goals and maintain high standards of customer service.
- Provide continuous coaching to ensure deep product knowledge, refined service behaviours, and alignment with both brand and department store standards.
- Foster a culture of excellence through regular touchpoints, performance guidance, and clear objectives.
- Ensure accurate inventory levels, optimize stock mix and levels to reflect sales trends, and maintain merchandise presentation standards.
- Oversee department store operations, control costs, and ensure compliance with company policies and procedures.
- Support and prepare detailed sales reports and contribute to business reviews, providing insights and recommendations to improve operational efficiency and drive store success.
- Champion a warm, sophisticated, and personalised client journey.
- Resolve complex client matters with discretion and poise, while equipping the team with the skills and confidence to deliver consistently exceptional service in a dynamic department store environment.
- Maintain visual merchandising standards and ensure displays reflect the brand's spirit of excellence.
- Maintain high standards of housekeeping and store presentation.
- Adapt displays to department store guidelines while preserving the maison’s identity and storytelling.
- Serve as a true ambassador of the maison, nurturing strong relationships with department store leadership, personal shoppers and teams to maximise visibility and commercial opportunity.
- Stay attuned to the local luxury landscape, competitor activity, and client trends to support agile, informed decision‑making.
Requirements
- Support the Store Manager in leading store operations and driving sales growth.
- Ensure exceptional customer service and uphold the brand's prestigious reputation.
- Assist in managing day-to-day business operations.
- Actively participate on the selling floor and take initiative in sales efforts.
- Set clear expectations for staff and communicate sales targets and strategies.
- Provide comprehensive training and foster a collaborative work environment.
- Maintain inventory accuracy and optimize stock levels based on sales trends.
- Oversee administrative operations and ensure compliance with company policies.
- Prepare sales reports and contribute to business reviews with actionable insights.
- Champion a personalized and sophisticated client experience.
- Resolve complex client issues with discretion and professionalism.
- Maintain visual merchandising and store presentation standards.
- Represent the brand as an ambassador within the department store environment.
Nice to Have
- Innovate through creative in-store marketing and promotional activities.
- Adapt sales strategies to the local trading environment.
- Seek new possibilities for customer engagement.
- Foster collaboration within the team and celebrate shared achievements.
- Build strong relationships within the local community and with department store partners.
Work Arrangement
On-site — Paris
