Responsibilities
- CUSTOMER EXPERIENCE - Cultivates an environment of genuine customer connection
- Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
- Facilitates an energized pace, positive service environment and team development
- Delivers high-quality product services with attention to detail - such as branding, debossing, boot stretching, brim shaping, and boot shines - to ensure a premium customer experience
- Understands an OMNI Channel business - implements processes and utilizes tools to better service the customer
- LEADERSHIP & TEAM MANAGEMENT - Supports the Store Manager in recruiting, hiring, and retaining top talent
- Supports the Store Manager in creating and maintaining a succession strategy
- Foster a culture of strong communication and teamwork in order to ensure a seamless balance between operational, visual and customer priorities.
- Provides real-time feedback, coaching and training to team members, escalating issues as needed to Store Manager
- TRAINING & DEVELOPMENT - Deliver world-class, in-person training (in conjunction with e-learning) to all new team members
- Ensure timely completion of new hire training paths
- Meet regularly with the Tecovas HQ Retail Training team or field leaders to check in on team progress
- Suggest improvements or new programs related to retail training
- Ensure the compliance of all training activities with established policies and best practices
- Work closely with store leadership to prepare, plan, schedule, and execute new hire training
- Work closely with store leadership and HQ partners to facilitate and organize ongoing training in store locations, including training for new products and services
- Attend regular training meetings to ensure understanding of necessary information
- VISUAL MERCHANDISING - Productive planning, presetting, and on-time execution of visual directives
- Submit store photos as requested and complete feedback given by HQ
- Participate in visual training calls with HQ partners to support new product launches
- Partner with store leadership team to ensure VM standards are upheld, and replenishment tasks are completed
- Support store presentation through sell through and markdown cycles
- Maintain in-store marketing elements and accurate presentation of store collateral
- Work with store manager to ensure schedule is reflective of visual set times for product launches
- Partner with store leaders for new hire visual training
- Oversight of sales floor and windows to ensure proper lighting placement, store cleanliness, maintenance of window displays, and props
- BUSINESS OPERATIONS - Upholds and ensures compliance with shipments, transfers and restock standards
- Adheres to and develops awareness around internal and external Loss Prevention procedures
- Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
- Encourage and demonstrate adaptability; positively effecting change and enabling the team to successfully execute a shared vision
Requirements
- 3+ years Retail Management experience
- Exceptional leadership, selling, and customer service skills
- Strong merchant skills and a history of delivering financial results
- Proven record of hiring and developing great talent
- Experienced in coaching, counseling & conflict resolution
- Independent, proactive, results-driven work ethic
- Utmost character, honesty, and transparency
- High School Diploma required (College Degree preferred)
- Must be at least 18 years of age or older
- Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory.
- Ability to deliver excellent customer service while implementing loss prevention practices
- Able to lift up to 30lbs regularly and perform store maintenance tasks
- Must be able to reliably commute to and from the work location
- Must be able to work 40 hours per week including weekends (Friday, Saturday and Sunday), evenings and holidays as needed
Nice to Have
- Hat shaping experience prefered
Benefits
- Competitive salary
- We offer insurance plans that pay 79-90% of your health premium coverage and 100% of your dental & vision insurance coverage for your family/dependents
- Free Boots!
- Generous employee discounts!
