About the Role
The individual will assist in managing end-to-end talent delivery workflows, improve process adherence, and collaborate with cross-functional teams to meet client service level agreements.
Responsibilities
- Coordinate onboarding activities for field technicians assigned to client projects
- Track delivery timelines and escalate delays to senior program staff
- Support the development of reporting dashboards for talent deployment metrics
- Monitor technician certification compliance and documentation status
- Respond to internal stakeholder inquiries about technician availability
- Assist in identifying delivery bottlenecks and recommend process improvements
- Maintain accurate records in the talent management system
- Collaborate with vendor partners to ensure technician readiness
- Validate technician qualifications against project requirements
- Update project statuses in coordination with delivery leads
- Participate in weekly planning meetings with operations teams
- Generate weekly performance summaries for leadership review
- Ensure adherence to client-specific onboarding protocols
- Facilitate communication between field personnel and project managers
- Conduct post-delivery follow-ups to assess service quality
- Support audit readiness by maintaining organized program files
- Assist in training new team members on delivery workflows
- Monitor service ticket resolution times and flag delays
- Provide data inputs for client-facing status reports
- Help maintain service delivery standards across regions
- Coordinate with compliance team on credentialing updates
- Track technician feedback and identify recurring issues
- Escalate critical delivery risks to management
- Contribute to quarterly process review sessions
- Support integration of new clients into the delivery pipeline
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of the talent operations team focused on scaling delivery efficiency
About the Team
This team manages the end-to-end lifecycle of field technician deployment, ensuring clients receive qualified personnel on schedule. The group focuses on process optimization, data accuracy, and cross-functional alignment to support national service coverage.
Technology Stack
The role uses a proprietary field service platform, integrated CRM tools, Google Workspace, and internal reporting databases. Familiarity with API-based systems is a plus but not required.
Does not sponsor visas for this position
