Responsibilities
- Monitor and respond to all incoming emails in a timely and professional manner
- Draft and send client quotes for custom designs and special orders
- Follow up with customers regarding custom pieces, approvals, and timelines
- Provide updates to clients on jewelry repairs and order status
- Maintain a polished, luxury brand tone in all correspondence
- Manage and coordinate the Head Designer’s calendar
- Schedule custom consultations (in-store and virtual)
- Confirm appointments and send reminders to clients
- Ensure all consultation notes and files are properly organized
- Assist in preparing and organizing custom design quotes
- Track outstanding quotes and follow up appropriately
- Maintain client records and documentation
- Support workflow organization between sales and production
- Assist with social media scheduling and posting
- Help draft captions and content ideas
- Respond to direct messages and inquiries professionally
- Support basic content organization and campaign planning
Requirements
- Exceptional written communication skills
- Highly organized with strong attention to detail
- Comfortable managing executive calendars
- Professional, discreet, and trustworthy
- Tech-savvy (Google Workspace, Shopify, social media platforms)
- Able to work independently and meet deadlines
Nice to Have
- Experience in luxury retail, jewelry, or hospitality preferred
Benefits
- Flexible remote work environment
- Opportunity to work within a growing luxury brand
- Creative involvement in custom design processes
